Delivery and Return Policy

Last Updated: 13.01.2025

This Delivery and Return Policy ("Policy") is issued by NOTRINO RESEARCH BİLGİ TEKNOLOJİLERİ ARAŞTIRMA GELİŞTİRME LİMİTED ŞİRKETİ ("Fashify," "Company," "we," "us," or "our") and governs the electronic delivery of services and conditions for returns or refunds associated with subscriptions to the Fashify AI platform ("Platform"). By purchasing a subscription, you ("Customer," "you," or "your") agree to the terms set forth in this Policy.

This Policy aims to ensure transparency, protect Customer rights, and establish clear procedures while safeguarding the Company's interests.

1.DELIVERY OF SERVICES

1.1 Nature of Delivery

Our services are digital, subscription-based, and delivered electronically through the Platform. Upon successful payment and registration, you will receive immediate access to your selected subscription features. No physical delivery of goods is involved.

1.2 Delivery Timeline

New Subscriptions: Activation is immediate upon confirmation of payment.
Renewals: Automatic renewals occur at the end of each subscription term to ensure uninterrupted access.

In the rare event of technical issues delaying activation, please contact us at support@fashify.com for assistance. We strive to resolve such issues within 24 to 48 business hours.

2. NON-DELIVERY CLAIMS

2.1 Recognizing Non-Delivery

Non-delivery refers to situations where you cannot access the services after completing payment due to system errors or unforeseen technical issues.

2.2 Reporting Non-Delivery

If you experience non-delivery:

Contact us at support@fashify.com with:
- Proof of payment.
- A detailed description of the issue.
We will investigate and aim to resolve the matter within 48 business hours.

2.3 Remedies for Non-Delivery

In cases of verified non-delivery, we will:

Restore access to your subscription.
If restoration is not possible, provide a refund in accordance with Section 3 of this Policy.

3. RETURN AND REFUND POLICY

3.1 Conditions for Refunds

Refunds are available under the following conditions:

The refund request is submitted within 7 days of the initial subscription purchase.
You have not substantially used the services during this period.
Refunds are not applicable for subscription renewals, except in cases of system errors or duplicate billing.

3.2 Refund Request Procedure

To request a refund:

Email us at support@fashify.com with:
- Your full name and registered email address.
- Payment receipt or transaction ID.
- Reason for the refund request.
We will review your request and notify you of our decision within 14 business days.

3.3 Refund Method and Timeline

Approved refunds will be issued via the original payment method.

Processing times may vary depending on your payment provider but generally take up to 14 business days after approval.

4. LIMITATIONS ON RETURNS AND REFUNDS

4.1 Exclusions

Refunds will not be granted in the following scenarios:

Failure to use the Platform or its features during the subscription period.
Dissatisfaction is based on preferences not specified in our agreements or policies.
Violation of our Terms and Conditions or misuse of account credentials.

4.2 Partial Refunds

Partial refunds are generally not offered. However, in exceptional cases where you can demonstrate significant issues that prevented access to the services for a substantial portion of the subscription period, we may consider partial refunds at our sole discretion.

5. CUSTOMER RESPONSIBILITIES

5.1 Accurate Information

You are responsible for providing accurate and up-to-date payment and account information. Inaccuracies may result in delays or denial of access to the Platform.

5.2 Compliance with Terms

You agree to:

Adhere to our Terms and Conditions.
Use the Platform responsibly and lawfully.
Maintain the confidentiality of your account credentials.

Violations may result in suspension or termination of access without a refund.

6. COMPANY COMMITMENTS

6.1 Service Availability

We are committed to providing consistent, uninterrupted access to the Platform. In cases of scheduled maintenance or unforeseen technical issues, we will make reasonable efforts to notify you in advance.

6.2 Customer Support

We offer customer support via email at support@fashify.com. We aim to respond to all inquiries related to delivery, returns, or refunds within 24 to 48 business hours.

6.3 Policy Transparency

We ensure that all policies related to delivery, returns, and refunds are communicated clearly and updated as necessary to reflect changes in services or legal requirements.

7. PAYMENT DISPUTES AND CHARGEBACKS

7.1 Resolution Process

If you have any payment disputes, please contact us at support@fashify.com before initiating a chargeback. We are dedicated to resolving issues amicably and promptly.

7.2 Consequences of Unresolved Disputes

Initiating a chargeback without first contacting us may result in:

Suspension of your account.
Denial of future access to the Platform.
Legal action to recover any outstanding amounts, where applicable.

8. CHANGES TO THIS POLICY

8.1 Right to Amend

We reserve the right to modify this Policy at any time. Material changes will be communicated to active customers via email or Platform notifications.

8.2 Acceptance of Changes

Changes will become effective on the date specified in the updated Policy. Continued use of the Platform after changes constitute your acceptance of the revised Policy.

9. GOVERNING LAW AND DISPUTE RESOLUTION

9.1 Governing Law

This Policy is governed by the laws of Turkey, without regard to its conflict of law principles.

9.2 Dispute Resolution

Any disputes arising under this Policy shall be subject to the exclusive jurisdiction of the courts located in Ankara, Turkey.

10. CONTACT INFORMATION

If you have any questions or concerns regarding this Policy, please contact us:

Email: support@fashify.com
Address: Üniversiteler Mah. İhsan Doğramacı Blv. Arge ve Eğitim Merkezi No:13 Çankaya/Ankara, Turkey