Delivery and Return Policy

This Delivery and Return Policy (the Policy) is issued by NOTRINO RESEARCH BİLGİ TEKNOLOJİLERİ ARAŞTIRMA GELİŞTİRME LİMİTED ŞİRKETİ (operating the Fashify AI platform; Fashify, the Company, we, us) and governs the electronic delivery of the Service and the conditions for non-delivery claims, withdrawal, returns and refunds associated with purchases on the Fashify platform (the Platform). It is issued under Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (Mesafeli Sozlesmeler Yonetmeligi). By purchasing, you (Customer, Consumer, Buyer, you) agree to this Policy.

The Service is delivered through app.fashify.studio and is described on the marketing site fashify.studio. This Policy forms part of the contractual framework together with the Distance Sales Agreement and is consistent with the withdrawal and refund terms set out there. Before placing an order, you should also read the Preliminary Information Form and the Terms of Service. Current tiers, prices and credit amounts are set out on the Pricing page and are not reproduced here.

This Policy aims to ensure transparency and protect the Consumer's rights while establishing clear procedures, and does not waive, limit or extend any statutory right.

1. Delivery of the Service (electronic, immediate)

1.1 Electronic, immediate delivery

The Service is delivered electronically. Upon successful payment, the purchased credits are added to the Consumer's account immediately and become available for use through app.fashify.studio. No physical delivery occurs and no shipping or carrier is involved.

1.2 Delivery confirmation

The Consumer can view the credited balance in the account dashboard and will receive an order/payment confirmation by email.

1.3 Nature of the Service

The Service is offered under two plan types: self-serve plans (Starter, Growth, Brand) are monthly subscriptions billed through iyzico that renew automatically, where credits reset to the plan amount each month and do not roll over, while enterprise plans are prepaid credit purchases (no subscription, no automatic renewal) valid for twelve (12) months. It consists of AI-generated fashion visuals produced from user-uploaded garment/model images, optionally including video. AI outputs may be imperfect and must be reviewed by the user before commercial use.

2. Non-delivery claims and remedies

2.1 Non-delivery handling

If a payment is successfully completed but the credits do not appear in the account, the Consumer should contact [email protected] with the transaction details. The Company will investigate and either credit the account or, where the credits cannot be delivered, refund the payment in accordance with Section 4 (within 14 days of the non-delivery).

2.2 Support window

Support requests are received at [email protected]. The Company endeavours to respond within a reasonable time on business days. Failed generations are handled automatically as set out in Section 3.3.

3. Returns and refunds: withdrawal, unused credits, spent credits and failed generations

3.1 Right of withdrawal and the statutory exception

Where the right of withdrawal applies, the Consumer has the right to withdraw from a distance contract within fourteen (14) days without giving any reason and without paying any penalty, in accordance with Law No. 6502 and the Regulation on Distance Contracts. The withdrawal period begins on the date the contract is concluded.

The Fashify service consists of services performed instantly in electronic environment and intangible digital content (AI-generated credits and outputs) delivered to the Consumer immediately. Pursuant to Article 15/1-(ğ) of the Regulation on Distance Contracts, the right of withdrawal does not apply to services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, where performance has begun with the Consumer's prior express consent and acknowledgment that the right of withdrawal will thereby be lost. The right of withdrawal is lost only with respect to credits that have actually been spent on a generation begun with the Consumer's express prior consent; credits that remain wholly unused are not performed and, for those, the Consumer retains the 14-day withdrawal right (operationalised as the unused-credit refund in Section 3.2) until they are spent. Purchase alone, before any credit is spent, does not extinguish the right of withdrawal.

Express no-withdrawal statement. For credits you have spent, you do not have a right of withdrawal, because the digital service is performed and delivered instantly upon your express consent. For credits you have not spent, you may withdraw within 14 days of purchase and obtain a refund.

3.2 Refund for wholly unused credits

Notwithstanding the statutory exception in Section 3.1, the Company offers a refund for wholly unused credits where the Consumer requests it within fourteen (14) days of the purchase date and no credit from the relevant package has been spent. For wholly unused credits this also operationalises the Consumer's retained statutory withdrawal right under Section 3.1; this policy does not waive, limit or extend any statutory right.

3.3 Spent credits are non-refundable

Credits already spent on completed generations are non-refundable under the statutory right of withdrawal, because the corresponding service has been fully performed and the digital output delivered. This does not exclude any other mandatory remedy the Consumer may have, including for defective performance (ayipli hizmet) under Law No. 6502.

3.4 Failed generations are auto-refunded as credits

If a generation fails for a reason attributable to the platform (e.g. a technical error that prevents a valid output), the consumed credit is automatically refunded as a credit to the Consumer's account. Such auto-refunds are returned as credits, not as cash. This is in addition to, and does not replace, any mandatory consumer remedy for defective performance.

3.5 Partially used packages

Where any credit from a package has been spent, the package is treated as used and the spent credits are not refundable under Section 3.2; however, any wholly unused credits remaining are still withdrawable/refundable within the 14-day window under Sections 3.1 and 3.2.

4. Refund procedure and timelines

4.1 How to request a refund

To request a refund, the Consumer shall send an email to [email protected] including the order/transaction details (order or transaction number, registered account email, purchase date, and the reason for the request). A statutory withdrawal may also be exercised by any clear statement; no particular form is required.

4.2 Review window

The Company will review each request and notify the Consumer of its decision within a reasonable time. The Company may request additional information necessary to verify the purchase and eligibility, but may not make the exercise of a statutory right conditional on unnecessary formalities.

4.3 Processing of refunds (14 days via iyzico)

Any refund owed under a Consumer's statutory right (including a valid withdrawal, e.g. of wholly unused credits, non-delivery, or an order cancelled before performance) is returned to the original payment method via iyzico within fourteen (14) days of the event giving rise to the refund (notification of withdrawal, the non-delivery, or the cancellation), as required by Article 12/1 of the Regulation on Distance Contracts. Any discretionary goodwill refund of wholly unused credits is likewise processed within fourteen (14) days of approval. Refunds are made in the original currency of the charge: Turkish lira (TL) for customers in Turkey and US dollars (USD) for international customers. The time for the refunded amount to appear on the Consumer's account may additionally depend on the issuing bank or card scheme.

4.4 No store of full card data

Online card payment is processed by iyzico (a PayU company). The Company does not store full card data; refunds are returned by the payment service provider to the original method on file with that provider.

5. Exclusions and limitations

5.1 Exclusions

A cash refund is not granted in the following cases, without prejudice to any mandatory consumer remedy:

• credits already spent on completed generations, because the corresponding service has been fully performed and the digital output delivered (see Section 3.3);
• requests for wholly unused credits made after the 14-day window, or in respect of a package from which any credit has already been spent (see Section 3.5); and
• failed generations, which are instead auto-refunded as credits to the account as set out in Section 3.4.

5.2 Effect on credits upon termination for breach

Where access is suspended or terminated for the Buyer's breach of the Terms of Service or the Distance Sales Agreement, the Company may set off against the Buyer's balance any amount needed to cover the actual, proven loss caused by the breach. For consumers, any wholly unused prepaid credit value remaining after that set-off is refunded; consumed credits are non-refundable because the corresponding service was performed. Forfeiture of unused prepaid value applies only to commercial/B2B Users, to the maximum extent permitted by law. The goodwill unused-credit refund described in Section 3.2 (a window of fourteen (14) days for unused credits, at the Company's discretion) does not apply to terminations for breach. This is without prejudice to the Company's other rights and remedies.

5.3 Force majeure

The Company shall not be liable for any failure or delay in performing its obligations to the extent caused by an event beyond its reasonable control, including acts of God, natural disaster, earthquake, fire, flood, epidemic or pandemic, war, terrorism, civil unrest, strike or labour dispute, governmental act, embargo or sanction, change in law, power or telecommunications failure, internet or hosting-provider outage, failure or interruption of third-party services (including the underlying AI, cloud or payment providers), and cyber-attacks (Force Majeure). During a Force Majeure event the affected obligations are suspended; if the event continues for a prolonged period, either party may suspend or terminate the affected services, and the Company's only obligation in respect of prepaid credits affected by the event shall be a pro-rata refund of unused credits, where required by mandatory law.

6. Customer responsibilities

6.1 Accurate information

The Buyer is responsible for providing accurate and up-to-date payment and account information. Inaccuracies may result in delays in processing an order or refund. By placing an order, the Buyer confirms that the information provided is accurate and complete and that the Buyer is eighteen (18) years of age or older with the legal capacity to enter into the contract.

6.2 Review of outputs before commercial use

AI outputs are probabilistic and may be inaccurate, imperfect, distorted, unexpected or unsuitable for a given purpose. You must review and verify every output before any commercial or public use, and you are solely responsible for the selection, editing, publication and use of outputs, including ensuring they accurately represent the actual product and comply with all applicable advertising and consumer-protection law.

6.3 Compliance with the Terms

You agree to adhere to the Terms of Service, to use the Platform responsibly and lawfully, and to maintain the confidentiality of your account credentials.

7. Company commitments

7.1 Service availability

The Company is committed to providing access to the Platform and will use reasonable efforts to give prior notice of scheduled maintenance or any change that is material and adverse to paying Users. The Service is provided on an as available basis; the Company does not warrant that the Service will be uninterrupted, timely, secure or error-free, and gives no uptime, availability or performance guarantee unless a separate written service-level agreement expressly states otherwise.

7.2 Customer support

The Company offers customer support via email at [email protected] and endeavours to respond to inquiries relating to delivery, returns or refunds within a reasonable time on business days.

7.3 Defective performance preserved

Consumer reservation. Nothing in this Policy excludes or limits the Company's liability for defective performance of the service (ayipli hizmet) or any other mandatory remedy that a consumer has under Law No. 6502; any as available disclaimer applies to consumers only to the extent permitted by mandatory consumer law and applies in full to commercial/B2B Users.

8. Payment disputes and chargebacks

8.1 Contact us first

If the Consumer believes a charge is incorrect or has a dispute, the Consumer is encouraged to contact [email protected] so that the matter can be resolved directly. Most issues (failed generations, accidental purchases, billing questions) can be resolved quickly through the refund and support procedures above. Contacting the Company first is a recommendation only and is not a precondition to, and does not restrict, the Consumer's right to dispute a charge with the bank or card issuer, to apply to the Tüketici Hakem Heyeti, or to go to court.

8.2 Abusive chargebacks

Where a Consumer initiates a chargeback in bad faith (for credits already spent and delivered, or duplicating a refund already received), the Company may submit evidence contesting it (including delivery confirmation and usage records) and recover only amounts actually owed, where lawful. The Company will not suspend or terminate a Consumer's account, or charge any fee, for a chargeback raised in good faith over a genuine dispute (including non-delivery or a valid withdrawal). Nothing in this Section restricts the Consumer's statutory rights or right to apply to the bank, the Tüketici Hakem Heyeti or the courts.

9. Consumer complaint and legal remedy

9.1 Complaint and remedy channels

In disputes arising from this distance contract, the Consumer may apply, within the monetary limits announced annually, to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) at the Consumer's own place of residence or at the Company's place of business, or to the Consumer Courts (Tüketici Mahkemeleri) for amounts above that threshold. The applicable monetary thresholds are determined and updated each year by the Ministry of Trade. The Consumer may also use the e-Devlet / Tüketici Bilgi Sistemi (TÜBİS) channels where available. No term of these documents limits the Consumer's right to apply to the Hakem Heyeti or the Consumer Court at the Consumer's own place of residence.

9.2 First contact

The Consumer is encouraged to contact the Company first at [email protected] so that the matter can be resolved directly; this is a recommendation and does not affect the Consumer's right to use the official remedy channels in Section 9.1.

10. Consumer and commercial buyers

10.1 Who is a consumer

A Consumer (tüketici) is a natural or legal person acting for purposes outside their commercial or professional activity, as defined in Law No. 6502. The protective provisions of consumer law (including the right of withdrawal regime and its Article 15/1-(ğ) exception, the prohibition of unfair terms (haksiz sart), the mandatory preliminary information requirements, and access to the Tüketici Hakem Heyeti and Tüketici Mahkemeleri at the consumer's own place of residence) apply only to Consumers and cannot be excluded or limited to the Consumer's detriment.

10.2 Commercial buyers

Where the customer purchases as part of its commercial or professional activity (a commercial/business buyer), the transaction is not governed by consumer protection law. For such buyers:

• the statutory consumer right of withdrawal and the goodwill refund in Section 3.2 do not apply except as the Company voluntarily agrees;
• disputes are subject to general commercial law and the Company's standard Terms of Service; and
• the Company's aggregate liability is limited to the fees paid by the buyer in the preceding twelve (12) months, to the maximum extent permitted by law, and the Ankara Courts and Execution Offices (Ankara Mahkemeleri ve İcra Daireleri) have exclusive jurisdiction.

This Ankara forum selection and the 12-month liability cap apply only to commercial/B2B buyers and do not apply to Consumers.

10.3 Consumer forum and remedies preserved

Notwithstanding Section 10.2, a Consumer is never bound by the Ankara forum selection. A Consumer may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court at the Consumer's own place of residence or at the Company's place of business, within the monetary thresholds set annually under Law No. 6502, and nothing in these documents limits that right.

10.4 No reduction of mandatory consumer rights

Nothing in this Policy limits or waives any mandatory statutory right of a Consumer. Where a clause would otherwise conflict with a mandatory consumer protection, the mandatory protection prevails for Consumers.

11. Changes to this Policy

The Company may amend this Policy and the documents it incorporates from time to time, for valid reasons including changes in law, regulatory requirements, security, the features or technical providers of the Service, or its business model. The Company will publish the updated version on fashify.studio / app.fashify.studio with a new last updated date and, for material changes adverse to paying Users, will give reasonable prior notice by email or in-app. Changes apply prospectively only and do not alter the price or credit entitlement of credit packages already purchased. Your continued use of the Service after the effective date constitutes acceptance of the amended Policy; if you do not accept a material change, your remedy is to stop using the Service and not purchase further credits.

Consumer reservation. Nothing in this Section permits the Company to reduce a Consumer's mandatory statutory rights, and a Consumer who does not accept a change retains all rights under Law No. 6502. For consumers, any notice that adversely affects the consumer (including material changes to this Policy, price changes or termination) is given on a durable medium (kalici veri saklayicisi) to the consumer's registered email or in-app, and is deemed received only upon such delivery; passive posting on the website alone does not constitute valid notice of an adverse change to a consumer.

12. Governing law and jurisdiction

This Policy and any dispute or claim arising out of or in connection with it (including non-contractual ones) are governed by the laws of the Republic of Türkiye.

For commercial/B2B Users, the Ankara Courts and Execution Offices (Ankara Mahkemeleri ve İcra Daireleri) have exclusive jurisdiction. For Users acting as consumers, this forum selection does not apply: the consumer may apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court at the consumer's own place of residence or at the Company's place of business, within the monetary thresholds set annually under Law No. 6502, and nothing here limits that right.

Consumer reservation. Certain limitations, exclusions and waivers in this Policy may not be enforceable against a User who qualifies as a consumer (tüketici) under Law No. 6502 and the Distance Contracts Regulation, and any term that would constitute an unfair term (haksiz sart) against such a consumer shall not bind that consumer. Nothing in this Policy limits a consumer's mandatory statutory rights, except as those rights are lawfully restricted (for example, the loss of the right of withdrawal once a clearly-consented digital service has begun to be performed). To the maximum extent permitted by law, each limitation, exclusion, cap and waiver applies in full to commercial and B2B Users.

13. Contact

Seller: NOTRINO RESEARCH BİLGİ TEKNOLOJİLERİ ARAŞTIRMA GELİŞTİRME LİMİTED ŞİRKETİ (Fashify)
Address: Üniversiteler Mah. İhsan Doğramacı Blv. Arge ve Eğitim Merkezi No:13 Çankaya/Ankara, Turkey
Email: [email protected]
0632094551700001 · +90 554 855 09 44 · [email protected]

For related documents, see the Distance Sales Agreement, the Preliminary Information Form, the Terms of Service, the Pricing page and the Contact page. By purchasing and using the Platform, you acknowledge that you have read, understood and agree to this Delivery and Return Policy.