Preliminary Information Form

This Preliminary Information Form (On Bilgilendirme Formu, the Form) is provided to you before you place an order, in accordance with Article 5 of the Regulation on Distance Contracts (Mesafeli Sozlesmeler Yonetmeligi) and Law No. 6502 on the Protection of the Consumer. Its purpose is to inform you, before purchase, of the identity of the Seller, the essential characteristics of the service, the total price including taxes, the payment and delivery terms, your right of withdrawal and its statutory exception, and your complaint and legal-remedy channels.

By reading this Form and proceeding to checkout, you confirm that you have received and read it before placing an order. The binding contract between you and the Seller is the Distance Sales Agreement, which you should read together with this Form, the Terms of Service and the Delivery & Return Policy. The Service is delivered through app.fashify.studio and is described on the marketing site fashify.studio.

Consumer reservation. Nothing in this Form limits or waives any mandatory statutory right of a Consumer (tuketici) under Law No. 6502. Where a statement in this Form would otherwise conflict with a mandatory consumer protection, the mandatory protection prevails for Consumers.

1. Seller / Provider identity

Seller / Provider: NOTRINO RESEARCH BİLGİ TEKNOLOJİLERİ ARAŞTIRMA GELİŞTİRME LİMİTED ŞİRKETİ (operating the Fashify AI platform; Fashify, the Company, Seller).

Address: Üniversiteler Mah. İhsan Doğramacı Blv. Arge ve Eğitim Merkezi No:13 Çankaya/Ankara, Turkey
Email: [email protected]
0632094551700001 · +90 554 855 09 44 · [email protected]

The marketing site is fashify.studio and the application is available at app.fashify.studio. You can reach the Seller for any question about this Form, an order or a refund at [email protected] or via the Contact page.

2. Essential characteristics of the service

The Service consists of AI-generated fashion visuals produced from user-uploaded garment/model images, optionally including video; delivered as prepaid credits (one credit consumed per generated output). The Service uses artificial-intelligence models to generate fashion visuals (and, optionally, video) from your inputs. AI outputs are probabilistic and may be inaccurate, imperfect, distorted, unexpected or unsuitable for a given purpose.

AI outputs may be imperfect and must be reviewed by the user before commercial use. You are solely responsible for the selection, editing, publication and use of outputs, including ensuring they accurately represent the actual product and comply with all applicable advertising and consumer-protection law.

Consumer reservation. Nothing in this Section excludes or limits the Company's liability for defective performance of the service (ayipli hizmet) or any other mandatory remedy that a consumer has under Law No. 6502; the as is disclaimers apply to consumers only to the extent permitted by mandatory consumer law and apply in full to commercial/B2B Users.

3. Total price including taxes

The Service is offered as monthly self-serve subscriptions (Starter, Growth, Brand; plus a free tier) and prepaid Enterprise credits. The total price including KDV and all applicable taxes is displayed in Turkish lira (or USD for international customers) on the Pricing page and again at checkout, immediately before the order with obligation to pay button, and that displayed total is the binding price.

Prices and credit counts are not reproduced in this Form; please consult the Pricing page and the checkout total for the current, binding amount. For consumers, the binding KDV-inclusive total is the price displayed at checkout per this Preliminary Information Form. Use of the website/app for ordering carries no cost above the standard tariff.

4. Payment method

Online card payment is processed by iyzico (a PayU company). Cards are charged by iyzico in Turkish lira (TL) for customers in Turkey and in US dollars (USD) for international customers. The Company does not store full card data.

5. Performance and delivery

The service is delivered electronically. Upon successful payment, the purchased credits are added to your account immediately and become available for use through app.fashify.studio. No physical delivery occurs and no shipping or carrier is involved. You can view the credited balance in the account dashboard and will receive an order/payment confirmation by email.

If a payment is successfully completed but the credits do not appear in the account, you should contact [email protected] with the transaction details. The Company will investigate and either credit the account or, where the credits cannot be delivered, refund the payment in accordance with Section 8 (within 14 days of the non-delivery). Support requests are received at [email protected]; the Company endeavours to respond within a reasonable time on business days.

6. Right of withdrawal and the statutory exception

6.1 General right of withdrawal

Where the right of withdrawal applies, the Consumer has the right to withdraw from a distance contract within fourteen (14) days without giving any reason and without paying any penalty, in accordance with Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts (Mesafeli Sozlesmeler Yonetmeligi). The withdrawal period begins on the date the contract is concluded.

6.2 Statutory exception: instant electronic performance / immediately supplied digital content

The Fashify service consists of services performed instantly in electronic environment and intangible digital content (AI-generated credits and outputs) delivered to the Consumer immediately. Pursuant to Article 15/1-(ğ) of the Regulation on Distance Contracts, the right of withdrawal does not apply to services performed instantly in electronic environment or intangible goods delivered instantly to the consumer, where performance has begun with the Consumer's prior express consent and acknowledgment that the right of withdrawal will thereby be lost. The right of withdrawal is lost only with respect to credits that have actually been spent on a generation begun with the Consumer's express prior consent; credits that remain wholly unused are not performed and, for those, the Consumer retains the 14-day withdrawal right (operationalised as the unused-credit refund in Section 7) until they are spent. Purchase alone, before any credit is spent, does not extinguish the right of withdrawal.

6.3 Express consent and acknowledgment (required at checkout)

By completing the purchase of a prepaid credit package, the Consumer expressly consents to the Company beginning performance immediately, namely the instant electronic delivery of credits to the Consumer's account, before the expiry of the withdrawal period, and expressly acknowledges and accepts that:

• credits are made available immediately upon successful payment;
• the right of withdrawal is lost only once performance of a given output has begun, i.e. once the Consumer spends a credit on that generation; and
• credits that have been spent on completed generations are not refundable under the statutory right of withdrawal, while wholly unused credits remain withdrawable within 14 days of purchase (see Section 7).

The Consumer confirms having read and understood this exception before purchase. This consent is obtained as an affirmative action (e.g. a non-pre-ticked checkbox) at checkout: I expressly consent to immediate performance and acknowledge that I lose my right of withdrawal for each credit once I use it.

6.4 Express no-withdrawal statement

For credits you have spent, you do not have a right of withdrawal, because the digital service is performed and delivered instantly upon your express consent. For credits you have not spent, you may withdraw within 14 days of purchase and obtain a refund.

6.5 Record of consent

The Company records and retains evidence of the Consumer's affirmative consent and acknowledgment under Section 6.3 (including the timestamp, the version of the terms accepted, and the account and transaction identifiers). The Consumer agrees that these records constitute evidence that the consent and acknowledgment were given and that performance began with the Consumer's prior express consent. This does not limit any mandatory evidentiary right of the Consumer, and does not shift onto the Consumer the Company's burden of proving that the withdrawal exception applies.

7. Refunds: unused credits, spent credits and procedure

7.1 Goodwill / statutory unused-credit refund

Notwithstanding the statutory exception in Section 6, the Company offers a refund for wholly unused credits where the Consumer requests it within fourteen (14) days of the purchase date and no credit from the relevant package has been spent. For wholly unused credits this also operationalises the Consumer's retained statutory withdrawal right under Section 6.2; this policy does not waive, limit or extend any statutory right.

7.2 Spent credits are non-refundable

Credits already spent on completed generations are non-refundable under the statutory right of withdrawal, because the corresponding service has been fully performed and the digital output delivered. This does not exclude any other mandatory remedy the Consumer may have, including for defective performance (ayipli hizmet) under Law No. 6502.

7.3 Failed generations are auto-refunded as credits

If a generation fails for a reason attributable to the platform (e.g. a technical error that prevents a valid output), the consumed credit is automatically refunded as a credit to the Consumer's account. Such auto-refunds are returned as credits, not as cash. This is in addition to, and does not replace, any mandatory consumer remedy for defective performance.

7.4 Partially used packages

Where any credit from a package has been spent, the package is treated as used and the spent credits are not refundable under Section 7.1; however, any wholly unused credits remaining are still withdrawable/refundable within the 14-day window under Sections 6.2 and 7.1.

8. How to request a refund and refund timelines

8.1 How to request a refund

To request a refund, the Consumer shall send an email to [email protected] including the order/transaction details (order or transaction number, registered account email, purchase date, and the reason for the request). A statutory withdrawal may also be exercised by any clear statement; no particular form is required.

8.2 Review window

The Company will review each request and notify the Consumer of its decision within a reasonable time. The Company may request additional information necessary to verify the purchase and eligibility, but may not make the exercise of a statutory right conditional on unnecessary formalities.

8.3 Processing of refunds

Any refund owed under a Consumer's statutory right, including a valid withdrawal (e.g. of wholly unused credits), non-delivery, or an order cancelled before performance, is returned to the original payment method via iyzico within fourteen (14) days of the event giving rise to the refund (notification of withdrawal, the non-delivery, or the cancellation), as required by Article 12/1 of the Regulation on Distance Contracts. Any discretionary goodwill refund of wholly unused credits is likewise processed within fourteen (14) days of approval. Refunds are made in the original currency of the charge: Turkish lira (TL) for customers in Turkey and US dollars (USD) for international customers. The time for the refunded amount to appear on the Consumer's account may additionally depend on the issuing bank or card scheme.

8.4 No store of full card data

The Company does not store full card data; refunds are returned by the payment service provider to the original method on file with that provider.

9. Contract duration, renewal and cancellation

Self-serve plans (Starter, Growth, Brand) are monthly subscriptions billed through iyzico that renew automatically each month until cancelled; the credit allowance resets to the plan amount each cycle and does not roll over. You may cancel at any time from account settings or by contacting us; cancellation takes effect at the end of the current paid month, with no further charge thereafter. Unused monthly credits expire at the end of the cycle and are not refundable, save for the statutory right of withdrawal. Enterprise plans are prepaid credit purchases with no automatic renewal, valid for twelve (12) months from purchase. You may withdraw or request a refund of wholly unused credits as set out in Sections 6, 7 and 8.

10. Complaint channels and legal remedies

10.1 Complaint and remedy channels

In disputes arising from this distance contract, the Consumer may apply, within the monetary limits announced annually, to the Consumer Arbitration Committee (Tuketici Hakem Heyeti) at the Consumer's own place of residence or at the Company's place of business, or to the Consumer Courts (Tuketici Mahkemeleri) for amounts above that threshold. The applicable monetary thresholds are determined and updated each year by the Ministry of Trade. The Consumer may also use the e-Devlet / Tuketici Bilgi Sistemi (TUBIS) channels where available. No term of these documents limits the Consumer's right to apply to the Hakem Heyeti or the Consumer Court at the Consumer's own place of residence.

10.2 First contact

The Consumer is encouraged to contact the Company first at [email protected] so that the matter can be resolved directly; this is a recommendation and does not affect the Consumer's right to use the official remedy channels in Section 10.1.

11. Validity of this Form and confirmation

The information in this Form is valid until updated on the website. Last updated: 14.06.2026.

The Consumer confirms having received and read this Form before the order. At checkout, the order button is labelled odeme yukumlulugu doguran siparis (order with obligation to pay), so that it is clear that placing the order entails an obligation to pay.

For related documents, see the Distance Sales Agreement, the Terms of Service, the Delivery & Return Policy, the Privacy Policy, the Data Protection Notice (KVKK), the Cookie Policy, the Commercial Electronic Messages page, the Pricing page and the Contact page.